QCC Group’s executive team are well versed in hotel management from the build consultation, pre-opening through to launching. Heads of agreements and contracts are designed to suit the owner and/or developer to ensure best return on investment. Initial feasibilities include five-year P&L forecasts, market mix report, SWOT analysis and competitors set analogy. We provide a full hotel management service including branding, web design, pricing, distribution, property management, food and beverage operations, yield management and sales & marketing. This is backed up by a complete financial reporting package presented and discussed monthly.

Other services include:

  • Full financial feasibility looking at a 5-year P&L forecast and budgeting
  • Creating the back-end Hotel Management systems
  • Contracting and loading all third-party sites
  • Creating room rates for all market segments for all room types
  • Assisting with common areas, room design and fit-out
  • Front office computerisation
  • Banking and EFTPOS system
  • Housekeeping process
  • Night audit procedures
  • Creating house rules, check-in/out, minibar
  • Full hotel operations
  • Food and beverage operations including menu design, pricing, trading hours
  • Yield management
  • Marketing services including, branding, website design, logo, advertising, launch, PR
  • Sales services, contracting TPI sites, corporate market, Consortia, function sales

Our contractual arrangements are flexible and intuitive to meet our client needs and expectations. We offer a new approach to the service agreement, considering each clients immediate requirements and future ambitions. Our goal is to formulate partnerships that take the headache away from our clients by delivering best outcome through our hotel management experience.